AI Executive Assistant — Terms of Service
These Terms of Service govern Customer's use of Aura's AI-powered executive assistant services. By subscribing to or using the Services, Customer agrees to be bound by these Terms. Please read them carefully.
Customer retains all ownership rights to Customer's data, including but not limited to emails, calendar entries, contacts, documents, and voice recordings (collectively, "Customer Data"). By using the Services, Customer grants Aura a limited, non-exclusive license to access, process, transmit, and store Customer Data solely for the purpose of providing the Services to Customer.
All Customer Data is stored on Aura's secure Amazon Web Services (AWS) cloud infrastructure. Aura implements industry-standard security measures, including:
Customer Data will be retained for the duration of Customer's active subscription and for a period of sixty (60) days following the termination of Customer's subscription or the end of Customer's last billing cycle, whichever is later. This retention period allows Customer to retrieve Customer's data or reactivate Customer's account. After sixty (60) days, all Customer Data will be permanently deleted from Aura's systems, except where retention is required by applicable law or legal process.
Customer may request immediate deletion of Customer's Customer Data at any time by submitting a written request to business@sainindustries.com. Aura will process such requests within seven (7) business days of receipt.
Aura does not use Customer Data to train artificial intelligence models or machine learning systems, whether proprietary or third-party. Customer Data is used exclusively to provide the Services to Customer. Aura may use aggregated, anonymized data that cannot be linked to any individual or organization for internal analytics, service improvement, and product development purposes.
Aura engages select third-party service providers, including cloud infrastructure providers and artificial intelligence model providers, to assist in delivering the Services. All third-party service providers with access to Customer Data are contractually obligated to maintain confidentiality and implement security measures consistent with these Terms.
In the event of a security breach resulting in unauthorized access to or disclosure of Customer Data, Aura will notify Customer without undue delay and no later than seventy-two (72) hours after becoming aware of the breach. Notification will include a description of the breach, the types of data affected, and the steps Aura is taking to remediate the breach and prevent future occurrences.
The Services are provided on a subscription basis with monthly billing cycles. Subscription fees are charged in advance on the first day of each billing cycle. Customer authorizes Aura to charge the payment method on file for all applicable fees, including subscription fees and any additional charges incurred.
Subscriptions automatically renew at the end of each billing cycle unless Customer cancel Customer's subscription prior to the renewal date. Customer may cancel Customer's subscription at any time through Customer's account dashboard or by contacting Aura at business@sainindustries.com. Cancellation will take effect at the end of the current billing cycle.
All subscription fees are non-refundable. If Customer cancel Customer's subscription, Customer will retain access to the Services through the end of the then-current billing cycle, but no refund will be provided for any unused portion of that billing cycle.
If a payment is declined or fails for any reason, Aura will attempt to collect payment up to three (3) times over a period of ten (10) business days. If payment is not successfully collected after the third attempt, Aura may suspend or terminate Customer's access to the Services until payment is received. Customer remain responsible for all unpaid fees.
Aura reserves the right to modify subscription pricing upon thirty (30) days' advance written notice to Customer. Price changes will apply only to billing cycles commencing after the effective date of the change and will not affect the current billing cycle. If Customer do not agree to a price change, Customer may cancel Customer's subscription before the end of the current billing cycle.
Customer agrees to use the Services only for lawful purposes and in accordance with these Terms. Customer agrees not to:
Aura reserves the right to investigate violations of these Terms and to take appropriate action, including but not limited to suspension or termination of Customer's account, removal of content, and reporting violations to law enforcement authorities.
The Services, including all software, technology, designs, trademarks, service marks, trade names, logos, and content provided by Aura (collectively, "Aura IP"), are and shall remain the exclusive property of Aura and its licensors. These Terms do not grant Customer any ownership rights in Aura IP. All rights not expressly granted to Customer in these Terms are reserved by Aura.
Subject to Customer's compliance with these Terms, Aura grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the term of Customer's subscription solely for Customer's internal business or personal use.
Customer shall not: (a) copy, modify, adapt, translate, or create derivative works based on the Services; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services; (c) rent, lease, sell, sublicense, assign, distribute, or otherwise transfer rights to the Services; (d) remove, alter, or obscure any proprietary notices on the Services; or (e) use the Services in any manner that could damage, disable, overburden, or impair Aura's servers or networks.
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Aura disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing, usage, or trade.
Aura does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Services or the servers that make them available are free of viruses or other harmful components.
The Services utilize artificial intelligence and machine learning technologies, which may not always produce accurate, complete, or appropriate results. Customer acknowledges that artificial intelligence systems have inherent limitations and that Customer are solely responsible for reviewing and approving any actions taken by the Services on Customer's behalf before implementation or execution.
To the fullest extent permitted by applicable law, in no event shall Aura, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, loss of goodwill, or other intangible losses, arising out of or related to your use of or inability to use the Services, regardless of the theory of liability (whether in contract, tort, strict liability, or otherwise) and even if Aura has been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, Aura's total aggregate liability arising out of or related to these Terms or your use of the Services shall not exceed the total amount paid by you to Aura in the twelve (12) months preceding the event giving rise to the liability.
The limitations set forth in this Section 6 shall apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to Customer.
Customer agrees to indemnify, defend, and hold harmless Aura, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use of the Services; (b) Customer's Customer Data; (c) Customer's violation of these Terms; (d) Customer's violation of any rights of any third party; or (e) Customer's violation of any applicable law or regulation.
Customer may terminate Customer's subscription and these Terms at any time by canceling Customer's subscription through Customer's account dashboard or by providing written notice to Aura. Termination will be effective at the end of the then-current billing cycle.
Aura may suspend or terminate Customer's access to the Services immediately, without prior notice or liability, if Customer breach any provision of these Terms or if Aura reasonably believes that Customer's use of the Services poses a security or legal risk. Aura may also terminate these Terms for convenience upon thirty (30) days' advance written notice to Customer.
Upon termination of these Terms for any reason: (a) Customer's right to access and use the Services will immediately cease; (b) all outstanding fees will become immediately due and payable; (c) Aura will cease accessing Customer's integrated third-party services; and (d) Customer's Customer Data will be retained in accordance with Section 1.3 above. Sections 1, 4, 5, 6, 7, 8, and 9 of these Terms will survive termination.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof (collectively, "Disputes") shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Fairfax County, Virginia. The arbitrator's decision shall be final and binding on the parties. Each party shall bear its own costs and expenses in connection with the arbitration.
Customer and Aura agree that any Disputes shall be conducted only on an individual basis and not in a class, consolidated, or representative action. Customer and Aura expressly waive any right to participate in a class action lawsuit or class-wide arbitration.
Aura reserves the right to modify these Terms at any time. Aura will provide notice of material changes by posting the updated Terms on its website and sending an email to the address associated with Customer's account at least thirty (30) days before the effective date of the changes. Customer's continued use of the Services after the effective date of any modifications constitutes Customer's acceptance of the modified Terms. If Customer do not agree to the modified Terms, Customer must discontinue use of the Services and cancel Customer's subscription.
These Terms, together with Aura's Privacy Policy (available at https://aura.sainindustries.com/privacy), constitute the entire agreement between Customer and Aura regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Services.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.
Customer may not assign or transfer these Terms or any rights or obligations hereunder without Aura's prior written consent. Aura may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets without Customer's consent. Any attempted assignment in violation of this Section shall be null and void.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and Aura's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If Customer have any questions, concerns, or requests regarding these Terms or the Services, please contact Aura at:
Sain Industries LLC (d/b/a Aura)
44679 Endicott Drive, Suite 300
Ashburn, Virginia 20147
Email: business@sainindustries.com
© 2026 Sain Industries LLC. All rights reserved.
